Support
We're here to help
Need a hand with Pinly? The fastest way to reach us is by email. We read every message and aim to reply within 2–3 business days.
Account & sign-in
You can sign in with your email address, with Sign in with Apple, or with Google. If you sign in by email, we send a 6-digit code to that address — check your spam folder if it doesn't arrive within a minute. If you're having trouble getting in, email us and include the address you signed up with.
Deleting your account
You can permanently delete your account at any time from within the app: open the Profile tab, scroll down, and tap Delete account. This removes your account and the maps you own, and it can't be undone. If you signed in with Apple, deleting your account also revokes Pinly's access to your Apple ID. See Delete your account or data for the full steps, what gets removed, and how to delete individual maps without closing your account.
Reporting content or blocking someone
Pinly shows maps created by other people. If a map breaks our rules, open it, tap the ••• menu at the top right, and choose Report map. You can also Block a creator from the same menu — you won't see their maps anymore, and you can manage the list under Profile → Blocked accounts. We review reports and remove content that violates our Terms of Service. You can also report content to us directly at support@pinlymaps.com.
Location & privacy
Pinly can use your approximate location to show your current city and nearby maps. Granting location is optional — the app works without it, and you can change the permission any time in your device's Settings. See our Privacy Policy for what we collect and why.
Contact
For anything else — bugs, feedback, or partnership questions — email support@pinlymaps.com.